Thursday, January 3, 2013

First Day of Online Registration....

First of all -- thanks for your patience. YOU ARE THE BEST SEWING AUDIENCE IN THE WORLD...and we appreicate your enthusiasm and your willing spirit...

IF YOU EXPERIENCED PROBLEMS TODAYWITH YOUR ONLINE REGISTRATION-- please be assured that we WILL FIX THEM.Here's what you should do:

Email Janet York:  jyork@wsu.edu

She will forward your email to the appropriate person. In many cases, yes, you did order several times. One customer placed a $356 ticket order...three times...so we're pretty sure she ├Ânly intended to place that order ONCE -- and we will refund her money...
(right?)
There are many, many individual situations that were problematic today.  Some of them were our fault and we apologize. Because we opened in the early morning hours, our computer experts believed we would not encounter a huge traffic jam. Clearly -- they don't sew...lol...

When 300 people come on to a site at the same moment -- the system starts to spin and orders are processed very slowly... As soon as they saw what was happening (at about 9:00) -- they moved to a much bigger server and things started to move much faster.

If you call the #800 number, you'll have to leave a message on voicemail, because our real people have been SLAMMED WITH PHONE CALLS...

So, it is very likely that Janet and her staff will have to listen to the dozens of voice mail messages, and then they'll have to call you back,  (that is -- IF you remembered to give them a phone number)...well -- you see where this is going, right?

IT IS MUCH MORE EFFICIENT FOR YOU TO EMAIL your problem. Put "Registration problem"in the subject line. Then please include the following information so we can check out the problem and GET BACK TO YOU:

Name
Telephone number (where you can be reached during the day)
Email (we'll have that because you're using your email to send us an email, right?)
Transaction number
Approximate time you placed your order.

THEN WE PROMISE TO FIX YOUR PROBLEM...whatever it is -- really....it will be handled as quickly as possible.

Janet and her staff of thousands are answering each and every email:

jyork@wsu.edu






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